Privacy policy

JOELLE Inc. (its shareholders, employees and business partners) is committed to protecting and securing the privacy and confidentiality of personal information obtained through this transactional site in the course of our relationship with you. This JOELLE Inc. Privacy Policy describes the types of customer personal information we collect, how we use it, and the steps we take to ensure that it is managed appropriately.

We have developed our policies and practices to comply with the Privacy Act, electronic documents and provincial private sector privacy legislation. Please note, however, that this policy may be amended at any time.

Cookie policy
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Personal information
Information is said to be personal when it relates to an identifiable individual. Personal information, in our case, includes name, address, age, date of birth, gender, opinions, preferences and shopping habits.

JOELLE Inc. will always identify the purpose for collecting personal information at or before the time the information is collected. We may collect, use and disclose your personal information to:

process and manage your payment for the purchase of products, if you make an online purchase or use a debit or credit card;
Assess your interest in, determine your eligibility for and, where appropriate, offer you products, rewards and programmes;
manage the delivery, return or exchange of products;
track and analyze your transactions, including your purchases, shopping habits, account activity and payment history for marketing research purposes and to communicate promotional offers tailored to you;
track and analyse the use of the transactional site to provide a better customer experience, such as personalised offers and advertising;
conduct surveys and studies for research, statistical and product development purposes (information remains anonymous wherever possible);
verify your identity and prevent error and fraud;
manage and assess our risk;
to run promotions and administer competitions;
comply with applicable legal, regulatory and self-regulatory requirements;
respond to your questions, comments or customer service requests; and
perform tasks for other purposes permitted or required by law from time to time.

 

By providing us with your personal information, you consent to our use of it for the purposes described above.

Withdrawing your consent to our collection, use and disclosure of your personal information may limit our ability to provide you with certain products, such as privileges and benefits.

We obtain your consent to collect, use or disclose your personal information, except as permitted by law. The method used to obtain your consent may vary depending on the circumstances and the nature of the information. Consent may be given orally or in writing, and may be express or implied. We generally seek your express consent (oral, written or electronic) before collecting, using or disclosing your sensitive personal information.

 

The benefits of your consent
JOELLE Inc. is a company that offers a unique range of products and advice. Our goal is to provide you with exceptional customer service and superior value. To achieve this goal, we need to collect your personal information. This collection of information allows us to better understand our customers and to communicate to current and future customers information about products, services, bonus offers and special offers that may be of interest to them. We may also provide your personal information to third party marketing partners (‘Marketing Partners’) so that they may send you information directly about products, services, premium offers and special offers that may be of interest to them. This information may be communicated to you by mail, email, fax, telephone, text message or any other form of electronic message using the contact details you have provided to us.

We value your privacy and the information you consent to share in connection with our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned basket reminders), SMS marketing offers and transactional SMS messages, including requests for feedback from us.

Activation data and consent for text messaging will not be shared with any third party, other than messaging partners, for the purpose of activating and operating our text messaging program.

Our website uses cookies to keep track of the items you have placed in your shopping cart, including when you have abandoned your order. This information is used to determine when to send basket reminder messages via SMS.

Withdrawing your consent
You may withdraw your consent at any time if you no longer wish to receive communications about our products and services. Simply click on the ‘Unsubscribe’ link in our email communications or contact us. Your request willts used for ongoing promotional activities. We may also contact you for reasons related to the administration of your account and send you transactional or operational messages, even if you have removed your name from our marketing communication lists.

 

Consequences of withdrawing or refusing consent
We may be less able to communicate with you if you withdraw or refuse to provide your consent. For example, we will no longer be able to send you offers of discounts, premiums, notify you of contests, or provide you with information about products and services that may be of interest to you.

JOELLE Inc. will only collect the information we need to provide products and services to you, as summarized in this Privacy Policy. Where we need to collect personal information for a purpose other than those described in this policy, we will seek your consent prior to or at the time of collection, or as otherwise permitted by law. We collect your personal information by transparent, fair and lawful means.

We limit the use, disclosure and retention of your personal information.

We use and disclose your personal information for the purposes for which it was collected, except where you agree that applicable law permits or requires it to be used and disclosed for other purposes. We do not sell or rent the personal information we hold.

From time to time, we may disclose your personal information to external companies involved in the provision of services, such as service providers and agents (‘Service Providers’). When your personal information is shared with a Service Provider, the Service Provider is required to protect your personal information and to comply with this Privacy Policy. You may contact us to obtain information about our policies and practices regarding service providers to whom we have disclosed your personal information and to obtain their contact information. We retain your personal information for the duration of our business relationship with you or as required by federal and provincial laws.

In the event that JOELLE INC. or its brands or substantially all of its assets are acquired by an independent third party, your personal information may become part of the transferred assets. By providing us with your personal information, you agree that we may disclose it, on a confidential basis, to any prospective transferee and its advisors for the purposes of their due diligence procedures, the completion of such transactions and the continued operation of the acquired businesses.

JOELLE Inc. and Service Providers may provide your personal information in response to a search warrant or other legally valid enquiry or court order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as required or permitted by applicable Canadian or other laws. We may also disclose personal information, where necessary, to assert, exercise or defend legal claims and to investigate or prevent actual or suspected loss or injury to persons or property.

Keeping your personal information up to date
We want your personal information to be up-to-date, accurate and appropriate for the purposes for which it was collected. Please inform us of any changes to your address, telephone number and any other relevant information you have provided so that we can provide you with the best possible service.

We protect your personal information
The security of your personal information is of the utmost importance to us. We have put in place appropriate technical, physical and administrative safeguards and security measures designed to protect your personal information. Our service providers are bound by their contract with us to maintain the confidentiality of your personal information and may not use it for any unauthorised purpose. Where the law requires us to disclose personal information, we take reasonable steps to verify the legitimacy of the collection request and provide only the information required by law. We regularly review our security methods and measures and verify that they are applied in accordance with standards to ensure that they are effective and appropriate to the level of sensitivity.

We are transparent about our confidentiality practices.

We are committed to providing you with clear and accessible information about our policies and practices relating to the management of your personal information.

You may ask to see the personal information we hold about you.

You have the right to consult and update your personal information in our possession and to correct any inaccuracies. To consult your personal information, send us a written request. We will respond to your request for access or information within a reasonable time. However, it may happen that we are unable to comply with your request. This could be the case, for example, if access to your personal information would enable you to become aware of confidential or proprietary commercial information, personal information about another person (which we would be unable to separate from your own), or information that is confidential by law. We may request certain personal information in order to verify the identity of an individual seeking access to their personal information records.

We respond to your questions, concerns and complaints about the protection of personal information.

We respond within a reasonable time to any questions, concerns or complaints you may have about privacy or our privacy policies and practices. We will respond to any concerns you may have about the protection of your personal information and will initiate an investigation if necessary. In most cases, problems are resolved simply by reporting them to us and discussing the situation.

You can contact us by telephone, email or post using the contact details provided on this website.