Privacy policy

JOELLE Inc. (its shareholders, employees, and business partners) is committed to protecting and securing the personal information obtained on this transactional site in the course of our relationship with you and to preserving its confidentiality. This Privacy Policy describes the types of customer personal information we collect, how we use it, and the measures we take to ensure it is managed appropriately.

We have designed our policies and practices to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws. Please note that this policy may be modified at any time.

Cookie Policy

See the full details in our Cookie Policy

Personal Information

“Personal information” means information about an identifiable individual. In our context, this may include name, address, age, date of birth, gender, opinions, preferences, and shopping habits.

Why we collect your personal information

JOELLE Inc. will always state the reason for collecting personal information, either before or at the time of collection. We may collect, use, and disclose your personal information in order to:

• process and manage payment for product purchases (including online, debit, or credit card transactions);

• evaluate your interest in products, rewards, and programs, determine eligibility, and offer them to you where applicable;

• manage product delivery, returns, and exchanges;

• track and analyze your transactions (purchases, shopping habits, account activity, and payment history) for marketing research and to communicate tailored promotional offers;

• analyze use of the transactional site to provide a better customer experience (e.g., personalized offers and advertising);

• conduct surveys and studies for research, statistics, and product development (anonymized whenever possible);

• verify your identity and prevent errors and fraud;

• manage and assess our risk;

• run promotions and administer contests;

• comply with applicable legal, regulatory, and self-regulatory requirements;

• respond to customer service questions, comments, or requests; and

• carry out other purposes authorized or required by law from time to time.

By providing your personal information, you consent to our use of it for the purposes described above. Withdrawing consent to our collection, use, or disclosure of your personal information may limit our ability to provide certain products, privileges, or benefits.

We obtain your consent to collect, use, or disclose your personal information except where permitted by law. The method of consent may vary by circumstance and the nature of the information (verbal, written, explicit, or implied). We generally seek explicit consent (verbal, written, or electronic) before collecting, using, or disclosing sensitive personal information.

The benefits of providing your consent

JOELLE Inc. offers a unique range of products and guidance. To provide exceptional service and meaningful value, we need to understand our customers. This may include sharing information about products, services, rewards, and special offers that may interest you. We may also provide your personal information to third-party marketing partners (“marketing partners”) so they can send you information directly about products, services, rewards, and special offers that may interest you. These communications may be sent by mail, email, fax, phone, text message, or other electronic means using the contact information you provide.

We value your privacy and the information you consent to share in connection with our SMS marketing service. We use this information to send SMS notifications (about your order, including abandoned cart reminders), SMS marketing offers, and transactional SMS such as review requests.

Activation data and consent for text messaging will not be shared with any third party except messaging partners for the sole purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you place in your cart, including when you abandon your cart. This information is used to determine when to send cart reminder messages by SMS.

Withdrawing your consent

You may withdraw your consent at any time if you no longer wish to receive communications about products and services. Click “Unsubscribe” in our marketing emails or contact us. We will process your request as quickly as possible; however, your name may not be removed in time from lists used for ongoing promotional activities. We may still contact you for account administration or send transactional/operational messages even if you have unsubscribed from marketing lists.

Consequences of refusing or withdrawing your consent

If you refuse or withdraw consent, we may be less able to communicate with you. For example, we may no longer send discount or reward offers, notify you about contests, or provide information about products and services that may interest you.

JOELLE Inc. collects only the information needed to provide products and services, as summarized in this policy. Where we must collect personal information for a purpose not described herein, we will seek your consent before or at the time of collection, unless permitted by law. We collect your information by fair, transparent, and lawful means.

We use and disclose personal information for the purposes for which it was collected, unless you consent otherwise or applicable laws permit or require use/disclosure for other purposes. We do not sell or rent personal information.

We may disclose personal information to outside companies that help us provide services, such as service providers and agents (“service providers”). When we disclose personal information to a service provider, it must protect the information and comply with this Privacy Policy. You may contact us for information about our policies and practices regarding service providers to whom we have disclosed personal information and to obtain their contact details. We retain your personal information for as long as our business relationship requires or as required by federal and provincial laws.

In the event JOELLE Inc., its brands, or substantially all of its assets are acquired by an independent third party, your personal information may form part of the transferred assets. By providing your personal information, you agree that we may disclose it, under confidentiality, to any prospective assignee and its advisers for due diligence, to complete such transactions, and to maintain the operations of the acquired businesses.

JOELLE Inc. and its service providers may disclose your personal information in response to a search warrant or other lawful request or court order, or to an investigative body in the case of a breach of an agreement or violation of law, or as otherwise required or permitted by applicable Canadian or other laws. We may also disclose personal information, where necessary, to assert, exercise, or defend a legal claim and to investigate or prevent any actual or suspected loss or harm to persons or property.

Keeping your information current

We strive to keep your personal information up to date, accurate, and relevant for the purposes for which it was collected. Please inform us of any changes to your address, phone number, or other relevant information you have provided so we can continue to offer the best service.

Protecting your information

We place the highest importance on the security of your personal information. We use appropriate technical, physical, and administrative safeguards designed to protect your personal information. Our service providers are contractually required to maintain confidentiality and may not use your information for unauthorized purposes. Where the law requires disclosure, we take reasonable steps to validate the legitimacy of the request and provide only what is required. We regularly review our security methods and measures against applicable standards to ensure their effectiveness and appropriateness for the sensitivity of the information.

We are committed to providing clear and accessible information about our privacy policies and practices.

You have the right to access and update your personal information in our possession and to correct inaccuracies. To access your personal information, please send us a written request. We will respond within a reasonable time. In some cases, we may not be able to provide access (for example, if doing so would reveal confidential or proprietary business information, another person’s personal information that cannot be separated, or information protected by law). We may request certain personal information to verify the identity of anyone seeking access to their records.

We respond within a reasonable time to any questions, concerns, or complaints related to privacy or to our privacy policies and practices. We will address your concerns and initiate an investigation if needed. In most cases, issues can be resolved simply by bringing them to our attention.

You can contact us by phone, email, or mail using the contact details listed on this website.