Preston | Brown and beige turtleneck sweater
Fit Guide
Runs small
True to size
Runs large
Details & Care
Brown and beige turtleneck sweater
- You can take your usual size (fitted cut).
- If you tend to fluctuate between two sizes, we recommend taking the larger of the two sizes.
- If you tend to wear loose clothing, we recommend taking one size larger than usual.
- Stretch fabric
- Fit: fitted
- Length: hip
- Transparency: no
- Turtleneck
- Long sleeves with thumb hole
- Knot effect at the front
- Unlined
- The model in the photo and the video is 5'9'' (bust 40, waist 33 1/2'', hips 44 1/2'') and wears size L
- This garment is developed in Quebec and manufactured abroad
- 50% rayon, 36% cotton and 14% elastane
- Decorative (beige part): 92% polyester and 8% elastane
- Machine wash cold and hang to dry, iron at low temperature.
Reference: 6236-939-0600
Shipping & Returns
CHOICE OF DELIVERY METHOD
During checkout, you will be prompted to manually choose between local delivery or Canada Post delivery. Eligible charges are automatically added. If you have a promotional code for free delivery, the charge will be deducted when it is applied.
Processing times vary between 24 and 72 business hours depending on busy periods.
To view fees, detailed delivery times and available delivery methods, please refer to our shipping policy .
Please note that we are not responsible for customs and duty fees on international orders. Any package refused and returned to sender will have the shipping costs and any additional duties deducted from your refund. Please contact your government for more information on duties and taxes.
FREE RETURN ON ALL INVOICES OVER $50
* Provinces and territories of Canada
Your satisfaction is paramount. The fit, style, and comfort of your items must meet your expectations. You have 30 days to request a return and return the items to our office. To receive a full refund, your items must not only arrive on time (within 30 days), but also be in their original condition. Original condition means unwashed, unworn, and still with the tags attached.
The original packaging for jewelry must be intact and complete upon receipt (jewelry box).
We reserve the right to refuse a refund if the item does not meet our policy.
Before shipping the items you wish to return, make sure your online return request has been authorized. See the procedure below.
EXCEPTIONS / FINAL SALES
Sale items marked down by 50% or more are final sales. We generally mark clearance items with a price ending in $.97. However, if an item is marked down by 50% or more, it is final sale, regardless of the listed price.
Please note that any exchanged item cannot be refunded. This is a final sale with no returns or exchanges possible.
For hygiene reasons, masks, leotards, swimsuits, underwear, beauty products and ambiance will not be refunded.
GO TO OUR RETURNS AND EXCHANGES CENTER TO RETURN AN ITEM TO US ( Returns Center )
- Enter your order number and email or postal code
- Fill out the form
- Please check your emails and spam folders , you will receive a confirmation email of your return, along with your prepaid return label. Please note that only one return slip is provided when you request it. Make sure to include all the products to be returned with it. If you need to make a second return later, for the same invoice, this will be at your expense.
- Carefully pack the items in their original packaging and mail the package as soon as possible. You will be refunded upon receipt of the package.
If you ordered as a guest, simply create your account with the same email address you used when purchasing. Your order will be automatically linked to your account. Follow the same steps.
JOELLE INC. LIMITED WARRANTY
We guarantee, for a period of 30 days, the quality of manufacture and materials for all Joelle Collection brand products, with the exception of accessories (jewelry, belts, etc.). Please note that problems resulting from misuse or failure to follow care instructions, as well as cosmetic problems (e.g., discoloration due to exposure to UV rays) are not covered by the limited warranty.
*For other brands distributed by our store, the manufacturer's warranty applies. Contact our customer service for more information.
Size Chart
| XS | S | M | L | XL | |
|---|---|---|---|---|---|
| Épaules | 16 1/2 | 17 | 17 1/2 | 18 | 18 1/2 |
| Poitrine | 34 | 36 | 38 1/2 | 41 | 43 |
| Taille naturelle | 27 1/2 | 29 1/2 | 32 | 34 1/2 | 36 1/2 |
| Hanches | 36 1/2 | 38 1/2 | 41 | 43 1/2 | 45 1/2 |
Size Advice - Coupe ajustée
- Vous pouvez prendre votre grandeur habituelle (coupe ajustée).
- Si vous avez tendance à varier entre deux tailles, nous conseillons de prendre la taille la plus grande des deux.
- Si vous êtes moins confortable dans les coupes plus ajustées, vous pouvez opter pour une taille au-dessus.
How do you take your measurements?
ÉPAULES
Placez le ruban pour couvrir la distance entre les pointes des épaules.
POITRINE
Passez le ruban sur les omoplates et sous les aisselles pour terminer autour de la poitrine, sur la pointe des seins. Ne pas trop serrer le ruban.
TAILLE NATURELLE
Passez le ruban autour de l’abdomen au plus petit de la taille, généralement juste au-dessus du nombril.
HANCHES
Passez le ruban autour du bassin, au plus fort des hanches et des fesses. Joignez vos jambes afin que la mesure soit la plus précise possible.
SIZE GUIDE
DESCRIPTION
.
DELIVERY & REFUND
CHOICE OF DELIVERY METHOD
During checkout, you will be prompted to manually choose between local delivery or Canada Post delivery. Eligible charges are automatically added. If you have a promotional code for free delivery, the charge will be deducted when it is applied.
Processing times vary between 24 and 72 business hours depending on busy periods.
To view fees, detailed delivery times and available delivery methods, please refer to our shipping policy .
Please note that we are not responsible for customs and duty fees on international orders. Any package refused and returned to sender will have the shipping costs and any additional duties deducted from your refund. Please contact your government for more information on duties and taxes.
FREE RETURN ON ALL INVOICES OVER $50
* Provinces and territories of Canada
Your satisfaction is paramount. The fit, style, and comfort of your items must meet your expectations. You have 30 days to request a return and return the items to our office. To receive a full refund, your items must not only arrive on time (within 30 days), but also be in their original condition. Original condition means unwashed, unworn, and still with the tags attached.
The original packaging for jewelry must be intact and complete upon receipt (jewelry box).
We reserve the right to refuse a refund if the item does not meet our policy.
Before shipping the items you wish to return, make sure your online return request has been authorized. See the procedure below.
EXCEPTIONS / FINAL SALES
Sale items marked down by 50% or more are final sales. We generally mark clearance items with a price ending in $.97. However, if an item is marked down by 50% or more, it is final sale, regardless of the listed price.
Please note that any exchanged item cannot be refunded. This is a final sale with no returns or exchanges possible.
For hygiene reasons, masks, leotards, swimsuits, underwear, beauty products and ambiance will not be refunded.
GO TO OUR RETURNS AND EXCHANGES CENTER TO RETURN AN ITEM TO US ( Returns Center )
- Enter your order number and email or postal code
- Fill out the form
- Please check your emails and spam folders , you will receive a confirmation email of your return, along with your prepaid return label. Please note that only one return slip is provided when you request it. Make sure to include all the products to be returned with it. If you need to make a second return later, for the same invoice, this will be at your expense.
- Carefully pack the items in their original packaging and mail the package as soon as possible. You will be refunded upon receipt of the package.
If you ordered as a guest, simply create your account with the same email address you used when purchasing. Your order will be automatically linked to your account. Follow the same steps.
JOELLE INC. LIMITED WARRANTY
We guarantee, for a period of 30 days, the quality of manufacture and materials for all Joelle Collection brand products, with the exception of accessories (jewelry, belts, etc.). Please note that problems resulting from misuse or failure to follow care instructions, as well as cosmetic problems (e.g., discoloration due to exposure to UV rays) are not covered by the limited warranty.
*For other brands distributed by our store, the manufacturer's warranty applies. Contact our customer service for more information.
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