JOELLE INC. (its shareholders, employees and business partners) undertakes to protect and secure personal information obtained on this transactional site as part of our relationship with you and to preserve its confidentiality. This JOELLE personal information protection policy INC. (the “Policy”) describes the types of customer personal information we collect, how we use it and the steps we take to ensure it is managed properly.
We have developed our policies and practices to comply with the Personal Information Protection Act as well as electronic documents and provincial privacy laws in the private sector. Please note, however, that this policy may be modified from time to time.
Information is said to be personal when it relates to an identifiable person. Personal information, in our case, includes name, address, age, date of birth, gender, opinions, preferences and purchasing habits.
JOELLE INC. will always provide the reason why we collect personal information, whether before or during the collection of the information. We may collect, use and disclose your personal information to:
- process and manage your payment for the purchase of products, whether you make a purchase online or use a debit or credit card ;
- evaluate your interest in products, bonuses and programs, determine your eligibility for them and, if applicable, offer them to you;
- manage the delivery, return or exchange of products;
- track and analyze your transactions, including your purchases, your shopping habits, the transactions you carry out on your account and your payment history for the purposes of marketing studies and communicating promotional offers tailored to you ;
- track and analyze transactional site usage to provide a better customer experience, such as personalized offers and advertisements ;
- conduct surveys and studies for research, statistical and product development purposes (information remains anonymous to the extent possible );
- verify your identity and prevent errors and fraud;
- manage and assess our risk;
- carry out promotions and administer contests ;
- comply with the requirements of applicable law, regulation and self-regulation ;
- respond to your questions, comments or requests to customer service ; And
- perform tasks for other purposes authorized or required by law, from time to time.
By providing us with your personal information, you consent to our use of it for the purposes described above.
Withdrawing your consent for us to collect, use and disclose your personal information may limit our ability to provide you with certain products, such as privileges and benefits.
We obtain your consent for the collection, use or disclosure of your personal information, except as permitted by law. The method used to obtain your consent may vary depending on the circumstances and the nature of the information. Consent may be given orally or in writing, or be express or implied. We generally request your explicit consent (verbal, written or electronic) before collecting, using or disclosing your sensitive personal information.
The benefits of your consent
JOELLE INC. is a company that offers a unique range of products and advice. We want to provide you with exceptional customer service and superior value and must, to achieve this goal, collect your personal information. This collection of information allows us to better understand our customers and to communicate to current and future customers information about products, services, bonus offers and special offers that may be of interest to them. We may also provide your personal information to third party marketing partners (“Marketing Partners”) so that they may send you directly information about products, services, bonus offers and special offers that may be available to you. to interest. This information may be communicated to you by mail, email, fax, telephone, text messaging or any other form of electronic message using the contact information you provide to us.
Withdrawal of your consent
You can withdraw your consent at any time if you no longer wish to receive communications about products and services. Simply click on the “Unsubscribe” link in our email communications or contact us. Your request will be processed as quickly as possible, but your name may not be removed in time from certain lists used for ongoing promotional activities. We may also communicate with you for reasons related to the administration of your account and send you transaction-related or operational messages, even if you have removed your name from our marketing communications lists.
The consequences of canceling or refusing consent
We may be less able to communicate with you if you withdraw or refuse to provide your consent. For example, we will no longer be able to send you our discount and bonus offers, nor notify you of a competition, nor provide you with information on products and services likely to be of interest to you.
We limit the use, disclosure and retention of your personal information.
We use and disclose your personal information for the purposes for which it was collected, unless you agree where applicable laws permit or require it to be used and disclosed for other purposes. We do not sell or rent personal information we hold.
We may share your personal information with external companies involved in providing services, such as service providers and agents (“Service Providers”). When your personal information is communicated to a service provider, the latter is required to protect it and to comply with this policy regarding the protection of personal information. You can contact us to obtain information about our policies and practices towards the service providers to whom we have communicated your personal information and to obtain their contact information. We retain your personal information for the duration of our business relationship with you or as provided for by federal and provincial laws.
In the event that JOELLE INC. , its brands or substantially all of its assets would be acquired by an independent third party, your personal information could be part of the transferred assets. By providing us with your personal information, you agree that we may communicate it, while preserving its confidentiality, to any potential assignee and its advisors for the purposes of their due diligence procedures, the completion of such transactions and the maintenance of the business of operation of acquired businesses.
JOELLE INC. and Service Providers may provide your personal information in response to a search warrant or other lawful request or bona fide court order, or to an investigative agency in the event of failure to comply with an agreement or violation of a law, or as required or permitted by applicable Canadian or other laws. We may also disclose personal information, where necessary, to assert, exercise or defend legal claims and to investigate or prevent any actual or suspected loss or harm to persons or property.
Your personal information up to date
We want to ensure that your personal information is up to date, accurate and appropriate for the purposes for which it was collected. We ask that you notify us of any changes to your address, telephone number and any other relevant information you have provided to us so that we can provide you with the best possible service.
We protect your personal information
We place the highest importance on the security of your personal information. We have implemented appropriate technical, physical and administrative safeguards and security measures designed to protect your personal information. Our service providers must, under their contracts with us, maintain the confidentiality of your personal information and cannot use it for unauthorized purposes. When the law requires us to disclose personal information, we take reasonable steps to verify the legitimacy of the collection request and provide only the information required by law. We regularly review our methods and security measures and verify that they are applied according to standards to ensure their effectiveness and relevance to the level of sensitivity.
We are transparent about our privacy practices.
We are committed to providing you with clear and accessible information on our policies and practices regarding the management of your personal information.
You can request to see the personal information we hold about you.
You have the right to consult and update your personal information in our possession and to correct any inaccuracies. To view your personal information, send us a written request to this effect. We will respond to your request for access or information within a reasonable time. However, it may happen that we cannot comply with your request. This could be the case, for example, if access to your personal information allowed you to learn confidential or proprietary business information, personal information about another person (which it would be impossible for us to separate from yours), or confidential information under the law. We may request certain personal information for the purposes of verifying the identity of an individual seeking access to their personal information records.
We respond to your questions, concerns and complaints related to privacy.
We respond within a reasonable time to any questions, concerns or complaints related to privacy or our privacy policies and practices. We will respond to any concerns you may have regarding the protection of your personal information and initiate an investigation if necessary. In most cases, problems are resolved simply by reporting them to us and discussing the situation.
You can communicate with us, by telephone, email or by post, at the contact details mentioned on this website.